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FITEK



Warranty Information

General Warranty Outline:

  • Warranty commences on the date of purchase from Fitek as marked on invoice.
  • Warranty claims in remote areas or outside metropolitan areas may incur a charge.
    Parts and labour outside the warranty coverage will be charged at a nominal rate, including freight.
  • Warranties do not cover ordinary wear and tear; user negligence, misuse or abuse, accident, fire, or malicious damage by a third person; alterations or modifications by a non-authorized service technician.
  • At Fitek various products supplied by different manufacturers come with different warranties. For further details refer to the product details or contact us at order[email protected] 

 GENERAL WARRANTY GUIDELINE:

  • Benches
  • Barbells
  • Dumbbells
  • Weights
  • Kettlebells
  • Accessories Flooring and Mat
  • General wear and tear are not covered under warranty
  • Gym Gloves / Belts

1-year warranty (return to base). General wear and tear are not covered under warranty. 3 months warranty on upholstery, neoprene and rubber.

·        Hex Dumbbells 1 year

1-year warranty (return to base). General wear and tear are not covered under warranty. 3 months warranty on upholstery, neoprene and rubber.

What common causes can damage the hex dumbbells that are not covered under warranty:

Dumbbell head becomes loose - This is a result of constant dropping. We have been notified by many of our clients that own CrossFit boxes that dumbbells are dropped for some exercises as part of WODs.
Rubber head gets cut or chipped - Very similar damage as before caused by throwing or dropping the dumbbells repeatedly
Drying or cracking - This is caused by have the dumbbells being left out doors or being exposed to UV
Normal wear and tear, surface scratches
cosmetic damage - This can also be caused by dropping the dumbbells on rough edges (e.g. edges of benches, racks)

·        Medicine Balls

  • 12 months warranty. (Double Colour Medicine Ball)
  • 12 months warranty. (Double Grip Medicine Ball)
  • 3 months warranty. (Slam balls)
  • 6 months warranty. (Wall Medicine Balls)

Wear and tear due to slam or hard/rough surface are not covered under warranty

·        Power Bands

30 days warranty (return to base). General wear and tear are not covered under warranty.