Warranty commences on the date of purchase from FITEK as marked on invoice.
Warranty claims in remote areas or outside metropolitan areas may incur a charge. Parts and labor outside the warranty coverage will be charged at a nominal rate, including freight.
Warranties do not cover ordinary wear and tear; user negligence, misuse or abuse, accident, fire, or malicious damage by a third person; alterations or modifications by a non-authorized service technician.
At FITEK various products supplied by different manufacturers come with different warranties. For further details refer to the product details or contact us at [email protected]
|Structural Welds||Limited Lifetime Warranty*|
|Frames||Limited Lifetime Warranty*|
|Bronze Bushings, Pillow Block Bearings, Pulley Wheels||5 Year Warranty|
|Cables, Guide Rods, Sealed Roller Bearings||5 Year Warranty|
|Upholstery and Grips||90 Day Warranty|
|Wheels||90 Day Warranty|
FOR ALL WARRANTIES * Warranty may be voided for any product which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user. Any specific issues regarding a Rogue product with which a customer is not satisfied will be reviewed on a case-by-case basis.
FITEK will warranty this product from defects in material, functionality and workmanship for the lifetime of the product. “Lifetime” warranty coverage ends when the product becomes unusable for reasons other than defects in materials or workmanship. The warranty applies only to the original purchaser of the product for so long as the original purchaser owns the product, and is non-transferable. Warranty does not apply to barbells that need maintenance.*
FITEK will warranty this product for construction only.
FOR ALL WARRANTIES * Warranty may be voided for any product which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user. Any specific issues regarding FITEK product with which a customer is not satisfied will be reviewed on a case-by-case basis.
** Warranty against bending does not cover any bar which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user. Negligent or faulty use includes abusive dropping of the bar (i.e., dropping the bar on a box, bench, spotter arms or pins in a power rack, excessive dropping with insufficient or damaged bumpers, excessive dropping with iron plates, excessive dropping on concrete or similar surfaces, and similar usage). Any specific issues regarding a Rogue product with which a customer is not satisfied will be reviewed on a case-by-case basis. We have found that most problems with bars we replace are related to abusive use rather than manufacturing or materials issues.
HEX DUMBBELL WARRANTY
1-year warranty (return to base). General wear and tear are not covered under warranty. 3 month warranty on neoprene and rubber.
What common causes can damage the hex dumbbells that are not covered under warranty:
- Dumbbell head becomes loose – This is a result of constant dropping.
- Rubber head gets cut or chipped – Very similar damage as before caused by throwing or dropping the dumbbells repeatedly
- Drying or cracking – This is caused by the dumbbells being left outdoors or being exposed to UV
- Normal wear and tear, surface scratches
- cosmetic damage – This can also be caused by dropping the dumbbells on rough edges (e.g. edges of benches, racks)
POWER BAND / RESISTANCE BAND
3 month warranty from the date of purchase. General wear and tear are not covered under warranty.
1 year warranty from the date of purchase for commercial use. General wear and tear are not covered under warranty.
Warranty does not cover if:
- use outdoors
- use on surface without rubber mats
- use on a rigid or uneven surface, such as concrete
- use with barbells over 50mm collar diameter
Normal wear and tear, cosmetic damages, surface scratches and chipping are not included in the warranty
WARRANTY CLAIM PROCESSING
To obtain warranty service, you must contact the original place of purchase. Warranty claims must be accompanied by proof of purchase.
FITEK may, at its option, repair or replace any defective Product frame or parts with new or serviceable used parts that are equivalent in function to the original parts. All exchanged frames and parts replaced under this warranty will at the time of service become the property of FITEK.
FITEK reserves the right to change manufacturers of any parts to cover any existing warranty. Any parts determined to be defective must be returned to FITEK to obtain warranty service. You must prepay any shipping charges or any other charges associated with transportation of the parts or Product. In addition, you are responsible for ensuring any parts or products shipped or returned. You assume the risk of loss during shipment.